Are the Elms Collection pieces limited edition?
As we better understand how to manage Elm yellows disease, the supply of elm wood has been greatly reduced. Resources to produce larger pieces are becoming limited in nature. Please see About the Elms Collection for more information.
How do I know my piece is made from authentic Penn State Elms?
Each Collection item comes with a “Certificate of Authenticity,” verifying that your heirloom-quality piece was made with wood from Penn State elms.
Can I buy the raw elm wood?
The wood is not available for sale. Items included in The Penn State Elms Collection are the exclusive opportunity for alumni and friends to have a beautiful piece of Penn State history in their homes.
Is there any special care for the elm wood pieces?
The care for them is like any other piece of fine wood furniture.
Is there a place I can see the collection in person?
A selection of the furniture and gift items are on display at The Hintz Family Alumni Center located on the University Park campus of Penn State. Anyone is welcome to stop by the center during normal business hours to view the collection.
ELMS COLLECTION RETURN AND REFUND POLICY
You can return all non-furniture items within 90 days of receiving an order for a refund of the merchandise value. A copy of the original receipt is required, and the refund will go back to the original method of payment. Original shipping and handling charges are not refundable, and the customer is responsible for any return shipping fees that may apply.
Custom furniture orders are not eligible for returns. It is important to inspect upon delivery as this will be your only opportunity to decline delivery. The defective piece of furniture will be replaced within the standard production timeline as outlined on the website.